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05 Nov

Terms & Conditions

Loja Glamourosa has a wide range of products and services in the area of cosmetics, makeup, perfumery and hair products that makes available to its customers, through the website https://www.lojaglamourosa.com/.

 

 

Loja Glamourosa reserves the right to modify at any time the information and commercial offer presented on products, prices, promotions and commercial conditions, with the exception of the contracts that are in force and in execution. The prices and promotions are valid during the period indicated in the promotional campaign, except for spelling, photography, stock break and/or synchronization of computer systems.

 

 

 

Intellectual Property

 

All content on the site https://www.lojaglamourosa.com (logos, texts, images, videos, etc.) is owned by Loja Glamourosa. The partial or total reproduction of the content through any procedure and in any media, is subject to prior and express authorization of Loja Glamourosa.

 

 

The customer may save, print or display the contents of this site only for his or her personal use. The publication, manipulation, distribution or reproduction, in any format, of any content of this site, nor the link of the same to any business or company is not allowed.

 

 

 

Products Information

 

We strictly follow all necessary procedures to ensure that all details, descriptions, images and prices of the products presented on the site are correct. However, there may be situations where product information, including pricing and promotion, has not been properly published. In these cases, we reserve the right not to proceed with orders with these products. Orders may also not be sent for other reasons, such as: product out of stock; inability to obtain payment authorization; parcel considered fraudulent.

 

 

 

Privacy Policy

 

The personal data collected and processed by Loja Glamourosa are those that voluntarily put in the forms on this website. However, to fill these might be necessary to access or obtain certain content or services. The personal data collected are, in particular: name, address, telephone, mobile phone, email, date of birth and sex.

 

 

 

COOKIES

 

A cookie is a device transmitted to an Internet user's hard drive that allows collecting the IP address, operating system, web browser, and system administration. Only Loja Glamourosa has access to this information collected by cookies collectively and anonymously, in order to optimize its services and those of this site to the needs and preferences of the users. This helps us to improve our website and to provide a better and more personalized service.

 

 

If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the services and features offered through this site.

 

 

For more information check our Privacy Policy.

 

 

Security & Payment

 

Loja Glamourosa guarantees the confidentiality of all the data provided by its customers either in the register or in the buying process. This security is provided by SSL technology (Secure Socket Layer), which encrypts the communications generated between the client computer and our server, so that they cannot be intercepted.

 

 

For your convenience and safety, Loja Glamourosa has partnered with companies of reference in payment methods: Paypal, Hipay e PagBrasil.

 

 

You can make payment of your orders through different methods:

 

ATM, Credit Card, Paypal Account, American Express, Boleto Bancario, Brazilian Credit Card (Installments up to 6x), Brazilian Debit Card, Online Bank Transfer - Brazil, Bank Transfer and Money Order.

 

 

For more information, click here.

 

 

 

Price Policy

 

All prices quoted on the site include the value of VAT at the legal rate in force.

 

 

Payments are always made in euro, even when prices are shown in other currencies, these values are only indicative.

 

 

Some banks may charge exchange rates. Loja Glamourosa is totally unrelated of this fact and assumes no responsibility for it.

 

 

Prices and specifications are subject to change without notice, with the exception of transactions that are currently in progress.

 

 

All our products are shipped from Portugal. In this way, purchases made outside the European Union may be subject to a customs tax at the entrance of the country of destination. Payment of this fee is the responsibility of the customer.

 

 

 

Shipments & Deliveries

 

Loja Glamourosa is not responsible for delays or non-compliance with the contract for unforeseeable circumstances, such as disruption and/or total or partial strike of postal services and transportation or communication services.

 

 

Loja Glamourosa has created a free shipping mode for all the world in purchases of 60€ or more. In addition, all shipments have tracking numbers, regardless of the carrier. In case of loss, the delivery insurance is automatically activated, having the client the option of reshipment of the order or the refund of the total value of the order.

 

 

 

Non-Delivered Orders

 

If delivery is not affected for reasons of customs taxation outside the European Union or if the customer provides an incomplete address, the store reserves the right to charge an administrative fee:

 

– Orders lower than 60€ - Paid shipping value

– Orders between 60€ and 100€ - An amount of 12€ will be deducted

– Orders higher than 100€ - An amount of 24€ will be deducted

– Orders higher than 300€ - An amount of 48€ will be deducted

 

 

If the customer wishes to reship the order, he will have to pay the costs mentioned in the table above. Except for Portugal, where the cost of reshipment will be 5€.

 

 

 

Return & Refund

 

If you wish to return the product, without need of justification, it has a deadline of 14 days from the date of receipt of the same, for this you must communicate your intention to the email This email address is being protected from spambots. You need JavaScript enabled to view it. .

 

 

We only accept returns of new, complete products and in the original packaging of the product, which should not be damaged, altered or shaved. If we receive returns that do not meet the above conditions, the customer will not be entitled to any refund. The cost of returning the products is borne by the user except for defective products. After examining the product, you will be informed about the right or not to the refund of the amounts paid.

 

 

To exercise your right of return, the customer should contact our Costumer Support and specify the order number and the form of reimbursement that you want. The refund can be made through the original payment method or through a discount coupon, which has a validity of 12 months from the date of its issue. At the end of this period there will be no further reimbursement. The shipping costs will also be refunded, unless the shipping method chosen differs from the "Normal Shipment".

 

 

Right of Free Resolution - Form

 

 

 

Suggestions & Complaints

 

The opinion of our customers is very important for us as it allows us to improve the services we provide. So, if you have any suggestions or complaints, please take a few minutes of your time and let us know the situation by sending a message to Costumer Support.

 

 

However, the opinions posted by the users of Loja Glamourosa are supervised and moderated by the marketing team. Whenever a text submitted infringes the law and ethics (abusive advertising, defamatory purposes, out of context comments, etc.), we reserve the right to refuse it.

 

 

Online Dispute Resolution

For the resolution of any and all litigation arising from the interpretation or execution of these Terms and Conditions, the court of the domicile of Jóia Corporal, lda shall have jurisdiction.

 

NOTICE TO THE CONSUMER

In accordance with Law n.144/2015, of September 8, 2015, we have disclosed all the Entities for Alternative Dispute Resolution that can be contacted in case of conflict, when purchasing a product referenced on this website.

 

It should be noted that, when necessary, this solution compared with the judicial process is usually faster, less protocolary and less expensive.

 

 

In this way, if you are dissatisfied and want to expose your situation you can do so by contacting an Alternative Dispute Resolution Entity. We present below the Alternative Dispute Resolution Entities:

 

CNIACC – National Center for Consumer Conflict Information and Arbitration

www.arbitragemdeconsumo.org

 

CIMAAL – Information Center, Mediation and Arbitration of Consumer Conflicts of Algarve

www.consumidoronline.pt

 

CACCDC – Center of Arbitration of Conflicts of Consumption of the District of Coimbra

www.centrodearbitragemdecoimbra.com

 

CACCL – Center of Arbitration of Consumer Conflicts of Lisbon

www.centroarbitragemlisboa.pt

 

CICAP – Porto Consumption and Arbitration Information Center

www.cicap.pt

 

TRIAVE – Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitral Tribunal

www.triave.pt

 

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

www.ciab.pt

 

CACC-RAM – RAM Arbitration Center for Consumer Conflicts

www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

 

CASA – Automotive Arbitration Center

www.arbitragemauto.pt

 

CIMPAS – Information, Mediation and Insurance Provider Center

www.cimpas.pt

 

More information on consumer portal: www.consumidor.pt

 

 

 

Acceptance of Terms & Conditions

Loja Glamourosa advises this regulation to be read carefully before using the site. By using this site, you are automatically agreeing to its regulation and accepting the receipt of it by email at the time of ordering.

 

Loja Glamourosa reserves the right at any time to modify, adapt, or update the terms and conditions of use.

 

The use of https://www.lojaglamourosa.com/ and the purchase of Loja Glamourosa products must be regulated and understood in accordance with Portuguese Laws.

 

 

 

Transfer Terms & Conditions

 

Loja Glamourosa has a wide range of products and services in the area of cosmetics, makeup, perfumery and hair products that makes available to its customers, through the website

Termos e Condições at Loja Glamourosa - Online Shop of perfumes, cosmetics, makeup and hair care products

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