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FAQs



Products

 
What brands are available on the Glamourosa site?
Loja Glamourosa works with dozens of different world-renowned brands. To find the brand you want, search it on the upper golden bar. In case you want some products or brands not available please contact us. Glamourosa is able to find some products not listed on our website.
 
 
Are all your products fresh and genuine?
Glamourosa products are 100% genuine and produced by the original manufacturer for that particular brand.
See more information here.
 
I can't find what I need, what should I do?
The product may be listed on our website so try to find it by category or brand. Glamourosa may not be selling the specific brand or item.
For further information contact us.
 
What is the difference between EDP, EDT and EDC?
The acronyms stand for ‘Eau de Parfum’, ‘Eau de Toilette’ and ‘Eau de Cologne’ and the differences among these are the amount of essential oils in the fragrance.  The most potent type of fragrance that you can buy is the straight perfume. Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne. The higher the percentage of essential oils the longer your fragrance will last, and the less you need to apply. EDP consists of a 12-18% of perfume while EDT with an 8-14% concentration of the essence usually lasts for 2 to 4 hours and EDC 3-7% low concentration of oils.
 
 

Shopping

 
Is it safe to buy online?
Glamourosa has no access to your financial or banking data. Since the payment is done through Redeunicre or Paypal, security and confidence are assured.
At Lojaglamourosa, we guarantee top online safety so that your shop experience is completely transparent and secure. Loja Glamourosa is not responsible for fraudulent use done by third parties, not directly involved in a transaction.
For further information check Security & Payment.
 
 
How to buy online?
Shopping is easy, convenient and secure. To start your purchase you can search your product by name, reference or brand. If you prefer you can freely explore the different menus and categories. Once you have selected your desired item click “Add to cart” to place an item in the shopping basket.
Next complete the required Billing information:
             - Country
             - Name and email
             - Adress
             - Payment Method
              
Do I have to register with Loja Glamourosa to place an order?
It is not mandatory but we recommended because having a personal account allows you to track orders, review your order history and rewards points. Besides, your online purchasing experience is easier and simpler and you only have to enter basic details (name, email, password, country and gender). These details are important for us to provide you a top personalized experience according to your interest and needs. 
 
Shipping Charges
Loja Glamourosa offers free delivery worldwide on orders over 60€. For further information click here.
 
Can I cancel my order?
Yes. It may not be possible to cancel an order once it has been dispatched.
 
 
I placed an order. Why aren't I getting email notifications?
After placing your order, an email confirmation will automatically be sent to you with your unique order number. Maybe you mistype your email address or it was delivered to your junk box. Check your mail or contact us
  
Do you accept international orders? 
We ship all over the globe. All Glamourosa's orders have a tracking number so that you can know every single moment where your purchase is. This method enables high security and control, both for the costumer and Glamourosa. 
 
How long will it take to get my order?
Estimated arrival, after dispatch:
               Portugal (mainland) – next business day
               Madeira and Azores – 7 Business days
               Europe – 5 to 8 Business days
               Brazil – 15 to 25 business days. See the option TAX FREE (delivery between 6 to 15 business days).
               World – 9 to 19 Business days
 
Please note: arrivals may be influenced by transport suppliers of the destination country.
Outside the European Union delays may occur.
 
Read more here.
 
 

Payment

 
How can I pay?
At Loja Glamourosa, we understand how important security is to you we therefore associated with seminal e-commerce business companies. Our business partners are:
                      - Paypal
                      - PagBrasil
                      - Hipay Wallet

 

We accept different payment methods:
                      - Credit Card (including Paypal account)    
                      - Brazilian Debit Card
                      - Brazilian Credit Card (up to 6 installements)

 

                      - Bank Transfer (Portugal Only)
                      - Online Bank Transfer (Brazil Only)
                      - Paypal
                      - Boleto Bancário (Billing Slip)
                      - Postal Money Order 
 
 
Read more about it here.
 
Do you accept parcel payment?
Yes, you can parcel your order now up to 6x.
 
 

Shipping

 
Where are my orders issued?
All the products are issued at our logistic department based in Matosinhos, Portugal.
 
Can I receive my order where I want?
Yes! No matter where you are, live or work because the commitment of Loja Glamourosa is to deliver the products you want on time when and where you wish.
 
How long will it take to get my order?
Estimated arrival, after dispatch:
Portugal Continental (mainland) – next business day
Madeira and Azores – 7 Business days
Europe  – 5 to 8 Business days
Brazil  – 15 to 25 Business days
World  – 9 to 19 Business days
Please note: arrivals may be influenced by transport suppliers of the destination country. Outside the European Union delays may occur.
Read more here.
 
 
Can I track my order?
Yes. All Glamourosa’s orders have a tracking number so that you can know every single moment where your purchase is. This method enables high security and control, both for the costumer and Glamourosa.  Your order number is in the confirmation email you received after placing your order. You can also find your order information about your order.
 
Do you accept international orders? 
We ship all over the globe. All Glamourosa’s orders have a tracking number because this method enables high security and control. 
 
Shipping Charges
On order over 60€ we offer free delivery for European Union. Click here for more info.
 
For further information check your shopping cart.

Returns & Refunds

 
Can I return or change my order?
It is possible. However some rules must be followed. At Loja Glamourosa this process is simple and prompt.You should check Returns & Refunds for detailed information. 
 
I am not pleased with Glamourosa can I complain?
First of all, we aim to provide the best advice and support to deliver you the top cosmetic experience. Still, we are aware that sometimes some problems may occur.Your complete satisfaction guides our work every day we therefore strive to offer you the latest products and the best prices. The Glamourosa leading online platform to offers top cosmetics products, on time and the quality you deserve.If you want to complaint Contact Us
 
How to return the package?
Items must be returned in the original condition in which they were received. Intact, unopened and unused
 
When returning the package to our office you should write the following information "This package is a return on an online purchase at www.lojaglamourosa.com, therefore should not be subject to import dutties." This note is paramount in order to avoid taxation upon arrival to Portugal.
 
 
Read more about Returns & Refunds
 
 

Privacy

 
Are my details secure?
All the information we ask for when you register and place your order is essential for us to process your order and keep you up to date on the latest offers available from lojaglamourosa.com.
 
 - Name and email - The information you supply is confidential. Personal information will only be used by Glamourosa for order shipments or customer service.
 
 - Personal info such as address and country – Info is only used for order shipments.
 
 - Credit Card Info - At lojaglamourosa.com, we understand how important security is to you therefore we have no access to your personal bank information. Your credit card details are secured.
 
For further information see our Privacy Policy.
 

Others

 
Who is Loja Glamourosa?
 
Lojaglamourosa is a Portuguese internet company specialized in delivering quality brand name cosmetics, fragrances, and makeup and hair care products.
Glamour, charm and luxury are the experiences which we provide to our customers.
 
Lojaglamourosa is proud to commerce only world-renowned high quality brands, 100% genuine products!
Our aim and ambition is to provide the best advice and support, enabling top information to gain your trust and fidelity.
 
We focus on high quality service and top information to deliver you the ultimate cosmetic online experience.
 
 
For further information check here.
 
 

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